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Delivery and Returns

5. Delivery

5.1    Your order will be delivered during normal business hours if payment has been confirmed to the address supplied during our checkout process, and fulfilled by the timescale in the delivery details on the website or, if no delivery date is specified, then within a reasonable time of the date of the Order unless there are exceptional circumstances which we will notify you by email. Please note that there are restrictions on the locations to which we deliver Products purchased on our site.

5.2    Deliveries are made from various locations in the United Kingdom and Overseas

5.3    Deliveries made by courier require a signature on delivery.  For this reason, it is not possible to deliver to a PO Box address or a hotel.  For information concerning import duty and taxes outside of the United Kingdom, please see clause 13 below.

5.4    For orders placed in GBP (Great British Pounds)

5.6    DELIVERY WITHIN THE UNITED KINGDOM

5.5.1 Default Shipping is listed below but a number of our items have FREE DELIVERY.

Goods Value Delivery Charge
Up to £49.99 £7.95
£50.00 and above Included in Price


5.6    All UK orders are sent via courier, and require a signature on delivery .  

5.7    Postage is subsidised on the website and we reserve the right to pass on the full costs of shipment if items are returned for refunds or exchange. Larger and specialist delivered items may also incur a surcharge. Postage charges are for Mainland England, Wales and Southern parts of Scotland.  Exceptions are: GY, HS, IM, IV, JE, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, ZE, BT, IM, and TR21-25. Please contact us for charges to these areas prior to ordering.

5.8    All products are listed in the belief that they are in stock and ready for dispatch to you the customer. Should an item be found to be out-of-stock, with us or from the manufacturer, we will tell you immediately and offer you a revised delivery schedule, if this is not acceptable to you a full refund will be made.

5.8    Different items have different delivery timescales. Most timescales are listed with the item but can be confirmed by e-mail should it be required. If no timescale is listed we will normally deliver within 28 days of funds arriving in our account.

5.9    DELIVERY WITHIN THE EUROPEAN UNION (EXCEPT THE UK)

Please contact our Customer Service team  at  Info@JagoQuinn.co.uk or  on +44 (0) 1305 760959

5.10   DELIVERY WITHIN THE UNITED STATES

Please contact our Customer Service team  at  Info@JagoQuinn.co.uk or  on +44 (0) 1305 760959

5.11   DELIVERY TO ALL OTHER DESTINATIONS

Please contact our Customer Service team  at  Info@JagoQuinn.co.uk or  on +44 (0) 1305 760959

5.12   Orders are shipped via courier and may require a signature on delivery.

6. Risk for Damage and Ownership

6.1    The Products will be your responsibility from the time of delivery. Therefore, if the packaging is damaged at the time of delivery, please check the package in the presence of the carrier in order to verify the condition of the Products. In the event of damage, please make a note on the delivery slip and contact our Customer Service team at Info@JagoQuinn.co.uk or  on +44 (0) 1305 760959

6.2    Ownership of the Products will pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges and delivery of Products to Delivery address as per order.

7. Cancellations, Returns and Refunds Policy

7.1    All products are listed in the belief that they are in stock and ready for dispatch to you the customer. Should an item be found to be out-of-stock, with us or from the manufacturer, we will tell you immediately and offer you a revised delivery schedule, if this is not acceptable to you a full refund will be made.

7.2    If the item being returned is not faulty, we will issue you with a full refund LESS the postage charges that we have incurred in sending the item to you. Where we use the term “Free Delivery”, “Free Standard Delivery” or “Delivery is included in our price” in the item description, it assumes that you are buying the item from us to keep, not to send it back. We do not offer a free approval service. Please contact our Customer Services (email: Info@JagoQuinn.co.uk) prior to returning the item, to obtain a returns number and address to return the goods to.

7.3    If you return a Product to us:

(a)    because you have cancelled the Contract between us within the fourteen-day cooling-off period (see clause 7.2 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation. In this case, we will refund the price of the Product in full, but not the cost of shipping these goods to your delivery address.

(b)    for any other reason (for instance, because you have notified us in accordance with clause 17 that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time.  We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, and any applicable delivery charges.

7.3    Please check everything immediately to see that all parts are there and that there is no damage. Damaged cartons should be signed for as damaged, as otherwise damage in transit can not be claimed for.
Should anything be damaged or there are pieces missing please notify us immediately via our contact page.  (Within 24 hours of delivery.)
If damaged goods need to be returned you should contact us prior to sending, as our products are stored and shipped from many different areas in the UK.

7.4   If the item being returned is not faulty, we will issue you with a full refund LESS the postage charges that we have incurred in sending the item to you. Where we use the term “Free Delivery”, “Free Standard Delivery” or “Delivery is included in our price” in the item description, it assumes that you are buying the item from us to keep, not to send it back. We do not offer a free approval service. Please contact our Customer Services (email: Info@JagoQuinn.co.uk) prior to returning the item, to obtain a returns number and address to return the goods to.

7.5    Certain items are NOT returnable, such as bespoke item and item made up prior to delivery or items not listed on the website that we have sourced directly for you, so cancellation of the order or return is not accepted.  This is because the manufacture of the items starts immediately and are made to your specification.  Therefore in accordance with Reg. 13(1)(c) of the Distance Selling Regulations 2000, conditions 7.2, 7.3 and 7.4 shall not apply.

7.6    We will refund any money received from you using the same method originally used by you to pay for your purchase.

7.7    No refund or exchange will be offered on Products that you return to us incomplete, damaged or soiled.